Dr-Vitamin is an associate of Vitabase.com. We are located in Sydney, Australia.
International orders are charged for shipping and handling according to weight and destination country (typically between $8.00 and $20.00) and usually reach their destination within 7-10 business days. You can see how much your shipping costs before checking out. After adding your products, on your shopping cart page, simply choose your country from the drop down list beside the shipping charge total.
Occasionally, items may go on backorder. When this happens, we will notify the customer by email. Any items in the order that are not on backorder are shipped immediately. The backorder item(s) will be shipped as soon as they are available at no additional shipping costs.
Canceling of Orders by Vitabase
Dr-Vitamin reserves the right to cancel any order for any reason. In a case such as this, any payments received by Dr-Vitamin from the customer will be promptly refunded or returned to the customer. The customer will be notified of the cancellation.
Every product shipped by Vitabase has a 30-day money back guarantee from the date that the product was ordered. The customer must email Dr-Vitamin and request an RMA (return merchandise account) number before returning any merchandise. The customer is responsible for the return shipping costs.
We utilise SSL technology to protect our customers' information. Digital certificate information can be viewed here.
Protecting Your Information
Dr-Vitamin does not sell, transfer, or give away our customers' names, addresses, phone numbers, email addresses, credit card information, or sales information.
We do not collect data without your knowledge when you visit our site, and if you choose to provide it to us, we do not make it accessible to any other individual or business.
If a credit card order is declined, we will contact the customer by email and/or phone.
IMPORTATION OF THERAPEUTIC GOODS INTO AUSTRALIA
Under the Personal Importation Scheme you may import a 3 month supply at the one time (at the maximum dose recommended by the manufacturer) of unapproved therapeutic goods into Australia without any approval required by the TGA provided that:
the goods are for your own treatment or the treatment of your immediate family; and
you do not supply (sell or give) the medicine to any other person; and
where possible, you keep the medicines or medical devices in their original packaging with any dispensing labels intact; and
the goods are not restricted under Australian Customs controls or quarantine rules and the goods do not contain a controlled substance; and
the goods are not injections that contain material of human or animal origin (except insulin); and
the total quantity of the goods imported within a 12 month period does not exceed 15 months supply of the goods (for medicines, at the maximum dose recommended by the manufacturer); and
if the goods are medicines in Schedule 4 or 8 of the Poisons Standard a prescription from an Australian-registered medical practitioner is held for the medicines.
You cannot import more than a 3 month supply at the one time under the personal importation scheme. If you wish to bring more than 3 months supply at the one time into Australia, an Australian-registered doctor will first need to apply to the TGA for Special Access Scheme approval.